Hi Melissa, thank you for sharing your thoughts, and for loving Rescue enough to notice the change.
The update to our conditioner packaging was a considered decision, not a reduction in quality or value. With this launch, we moved to incorporate post-consumer recycled (PCR) plastic, a more responsible choice that supports our long-term sustainability commitments, while keeping the Rescue Shampoo at 1000ml. To maintain balance across the range without pushing prices higher, the conditioner was refined to a 750ml size.
Rescue is a highly concentrated, professional formula, and from a technical standpoint, conditioner is typically used in smaller quantities than shampoo.
We genuinely appreciate your feedback and your continued trust in the Rescue range. It’s customers like you who help shape how we evolve, thoughtfully, and with intention.